How to choose the right cleaner

If you're looking for someone to clean your home or your business, whether it's a one-off spring clean or a regular cleaning service, here are some key questions to ask to make sure you aren't, ahem, taken to the cleaners...

Cleaners

Cleaning - domestic

What experience do you have?

  • Find out what relevant experience the cleaners have and how long they have been in business.
Can you provide references?

  • An experienced, reputable cleaner should be able to provide a list of references from satisfied customers.
Are cleaning materials included?

  • For your business it's good to know the cleaners use the latest equipment and that the products are the best quality.
  • In your home, sometimes cleaners bring their own equipment and materials—others will prefer to use yours. Clarify this at the first meeting.
What will you specifically do?

  • Services vary but the basics usually include dusting, vacuuming, wiping surfaces, mopping floors, and blitzing kitchens and bathrooms.
  • A major one-off clean or spring-clean could also include windows, cleaning ovens and fridges, and the inside of cupboards.
  • Agree with the cleaners in advance what you want them to do.
Are the cleaners insured?

  • Some cleaners and agencies have their own public liability insurance, so if the cleaner breaks something you will be covered by their insurance.
  • If you have accidental damage cover as part of your house contents insurance, you should also be covered, but do check.
How can I trust a stranger in my home or business?

  • It is important to find out how a company vets its cleaners. Ask how many interviews they conduct, what background checks they make, whether they visit a potential cleaner in their own home to assess their personal standards of cleanliness, and whether they check references.
  • A personal recommendation from family or friends may give you more peace of mind on this score.
How much do you charge?

  • Charges for cleaners vary depending on what part of the country you live, the size of the property to be cleaned, the nature of the job, whether it's a one-off spring clean or a regular clean.
  • Some cleaners will have a minimum charge.
  • To check you're getting value for money, it's worth shopping around and comparing a few prices.

All guides on Yell.com are provided for general guidance only, do not constitute legal or professional advice and are not intended to be exhaustive.


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Make the right choice

Get unbiased information and advice from Which? to help you make the right choice when buying products and services—plus unique tips on how to make the most of things you purchase and advice on how to exercise your rights.


Visit Which.co.uk for further information and find out how to access thousands of product reviews and locate recommended traders in your area.


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